GP User not able to login after Password Reset
Introduction
This article provides information on how to resolve issues when users are unable to log in after password reset. Users normally request for a password reset if they forgot their password.
Cause
The “sa” User should do the password reset since “sa” is a member of both the POWERUSER (application specific) role in Dynamics GP and sysadmin (database specific) role in the SQL Server.
Compatibility
Microsoft Dynamics GP 10
Microsoft Dynamics GP 2010
Microsoft Dynamics GP 2013
Resolution
To resolve this, please do the following:
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Using the user’s workstation, log in to GP using the “sa” User ID.
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Open the “User Setup” window (Microsoft Dynamics GP > Tools > Setup > System > User).
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Select the User ID in question.
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Type a temporary password in the Password field.
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Repeat in the Confirm Password field.
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Mark Enforce Password Policy.
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It should automatically mark Enforce Password Expiration and Change Password Next Login options.
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Click Save.
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Log out from GP and have the user log in using his/her GP User ID.
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Once the user log in using the temporary password, he/she will receive a prompt to change the password before accessing GP:

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Type the Old Password (temporary password), New Password and Confirm Password:
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Click OK and continue to log in.

Note
If the issue still persists, please consider the following (Please have your IT person do this for you):
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Make sure ODBC settings are pointing to the correct SQL instance.
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Make sure that the system is using 32 bit ODBC Data Source Manager and not 64 bit.
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ODBC Manager needs to be opened with Admin privileges otherwise it would not save the settings.