Microsoft Dynamics CRM enhancements: Service Tickets – Alba Spectrum

Chicago, Houston, São Paulo, Bogota, Mexico City, Santiago

Alba Spectrum Technologies

USA 1-866-528-0577, 1-630-961-5918,  help@albaspectrum.com

skype: albaspectrum

Alba Spectrum Group announces its line of Microsoft CRM 1.2 and Microsoft Dynamics CRM 3.0 enhancements and plug-ins.  This press release is dedicated to Online Ticket Trouble Tracking System (OTTTS)

• OTTTS overview.  Easy-to-use application for production in call centers.  The OTTTS is a web application designed to be easy to use and allow fast reporting of cases and tickets. Its simple interface makes it easy to train users to report tickets and problems through a web site.
• Web Access.  Accessible to everyone - everywhere.  The web application enables your users or customers to be anywhere with an Internet connection. In addiction, OTTTS allows your customers to check on their tickets online during the entire solution process.
• Integrated ticket system.  All the tickets created on OTTTS are immediately integrated with Microsoft Dynamics CRM, all customer data from Microsoft Dynamics CRM are available on OTTTS; for each new ticket created on OTTTS a case is created on Microsoft Dynamics CRM, allowing the company to manage all information in a proper way, by using the standard Microsoft Dynamics 3.0 functionalities.
• Integrated into MS CRM.  And behind all this - a CRM system.  OTTTS adds important features to Microsoft Dynamics CRM. This powerful CRM with a distributed call center production solution combines these tools to make your business more user-friendly and efficient.

About Alba Spectrum Technologies. Alba Spectrum Technologies is joint venture of several IT and business consulting companies, now operating as single business entity. We have local presence in the USA, Latin America & Brazil, Germany, Russia, South East Asia and Oceania. We believe in the coexistence of Java (J2EE, EJB, Linux, Unix) and Microsoft (.Net, C#, VB) platforms and systems and specialize in several product lines and cross platform integration, customization, heterogeneous report design, plus we provide ERP systems comparison and reviews, not being committed to just on MRP platform. We also stake on XML cross-platform data interchange to be advanced in the coming decade.

Alba Spectrum Technologies websites: http://www.albaspectrum.com  

help@albaspectrum.com    skype: albaspectrum