Microsoft Dynamics GP Nation-Wide Support Alba Spectrum
Alba Spectrum Group,
USA/Canada: 1-866-528-0577, 1-630-961-5918, Europe: +44 20 8123 2580, +45 36 96
55 20, Mexico: 52-55-535-04027,
help@albaspectrum.com skype:
albaspectrum
Microsoft Great Plains
remote support via web sessions, remote desktop connection and skype support for
Worldwide clientele
Microsoft Dynamics GP
clients, especially in the US country side need only occasional support plus
version upgrade every two years. Plus Microsoft Business Solutions requires
customers to be in the annual enhancement program, so be prepared to pay annual
fee. MBS VAR can repair your annual enhancement and re-enroll you back. Lets
look at typical remote support subjects:
- Upgrade.
Remote support scenario is the following. You backup your DYNAMICS and
Company database, zip it and upload on ftp site or FedEx/UPS to us on the
DVD. We upgrade it over the weekend and install it on the server. Then we
do WS installation training for your IT people and train users over the web
session to use new interface (typically minimal change to the existing
functionality plus new options if you wish to use new features)
- Report Design.
In ReportWriter we use remote desktop connection or web session to your
environment, then use your computer remotely or copy REPORTS.DIC and design
reports in our office and then move it to your environment. Crystal Reports
Microsoft Dynamics GP is encouraging you to use MS SQL Reporting Services,
however Crystal Reports might be upgraded and will do the job as well. We
can analyze your Crystal Reports on the subject of compatibility with the
new version if needed.
- Reporting Issues.
When we are talking about Report Writer reports typically the problems
relate to user security (when REPORTS.DIC is replaced with new version and
this new version doesnt have specific report included) probably 80% of
the cases. Another typical scenario when REPORT.DIC becomes corrupt and
we need to repair it export all the reports and import them into clean
version of REPORTS.DIC
- User/Batch
Locking. This happens when
you post large batch and your computer suddenly crashes. Great Plains uses
dexterity engine of your workstation to control posting phases you see the
reason. There are efficient SQL scripts, but in some cases you need
advanced technique (when you crash Payroll posting or Edit/Print AP checks
process, etc)
- Customization
Upgrade. Traditional clients
typically have Great Plains Dexterity customizations, which is initial
programming tool, designed back in the beginning of 1990th. You
should request your formal Dexterity developers to give you source code (DYNAMICS.DIC
with your customization in). In this case you can contract another MBS
customization partner when needed for customization modification and
upgrade.
Give us a call
1-866-528-0577 or
help@albaspectrum.com if you need additional information or directions.
Andrew Karasev is
technical consultant at Alba Spectrum Technologies (
http://www.albaspectrum.com
http://www.ronix-systems.de ), serving clients in Illinois, California,
Texas, New York, Florida, Louisiana, Georgia, New Jersey, Washington,
Pennsylvania, Ohio, Michigan, Wisconsin, Arizona, Nevada, and having locations
in Brazil, Colombia, Chile, Argentina, Germany, Mexico
About Alba Spectrum
Technologies. Alba Spectrum
Technologies is joint venture of several IT and business consulting companies,
now operating as single business entity. We have local presence in the Houston,
Chicago, New York, Los Angeles, San Diego, Dallas, Miami, Atlanta, Denver,
Phoenix, New Orleans, Minneapolis, San Francisco, LATAM & Brazil, Germany,
Russia, South East Asia and Oceania. We believe in the coexistence of Java
(J2EE, EJB, Linux, Unix), Oracle and Microsoft (.Net, C#, VB) platforms and
systems and specialize in several product lines and cross platform integration,
customization, heterogeneous report design, plus we provide ERP/CRM systems
comparison and reviews, not being committed to just on MRP platform. We also
stake on XML cross-platform data interchange to be advanced in the coming
decade.
Alba Spectrum
Technologies websites:
http://www.albaspectrum.com
http://www.ronix-systems.de