Microsoft Dynamics GP Technical Support overview – Alba
Spectrum Chicago
Alba Spectrum Group,
http://www.albaspectrum.com , 1-866-528-0577,
help@albaspectrum.com
Microsoft Dynamics GP ERP support is available from several
types of support providers: Microsoft Business Solutions, MBS partners, GP
independent consultants. In this small review we will review these options:
- MBS. With Microsoft Great Plains you can purchase
support in the form of support cases pack directly from Microsoft Business
Solutions technical support. In this scenario, you can login to GP Customer
Source and place support case online – this is preferred by MBS. If you
have purchased Deluxe annual support from Microsoft – you may have an option
of unlimited free support cases – you should check you plan. Please, note
however that case support scenario doesn’t include large portions of
support, such as implementation, modification, major reporting, integration
with legacy applications, etc.
- GP VAR. Another possibility is when you have custom
logic in your system – in this scenario Microsoft tech support typically
doesn’t support third party custom logic – you will need to work with GP
customization or ISV partner. Custom logic examples are: Microsoft
Dexterity, Modifier with VBA, ReportWriter, Crystal Reports, SQL Server
Reporting Services or SRS, GP Integration Manager with VBA scripting or
translation logic, eConnect and other types of programmed integration logic
- Independent consultant. Sometimes you work with
independent implementation consultant, who typically sell the software being
associated with one of MBS VARs
If you like us to help you with GP support, give us a call:
1-866-528-0577,
help@albaspectrum.com
Andrew Karasev, Alba Spectrum Group,
http://www.albaspectrum.com serving GP customers in Chicago and Houston
metros: Dallas, Naperville, Aurora, Sugar Land, Rosenberg, Plainfield, Joliet,
Bolingbrook, Schaumburg, Batavia, Elgin, Galveston, Romeoville, Downers Grove,
Lisle, Darien, Oakbrook, Hinsdale, Wheaton, Lombard, Villa Park, Lincolnwood,
Oswego, Montgomery. If you have GP customization and are ready to remote
support – we can help you virtually at any given place in US or Canada,
Australia, New Zealand, South Africa or Europe