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Alba Spectrum provides reasonable
IT networking support for local small and midsize customers in Chicago
and Houston metros. If you do not have in house or on demand IT
consultant, please do not hesitate to get our recommendation for local
support in your area. Our main concern is to make your Microsoft
Dynamics product be hosted in the proper computer network
Please see our generic
recommendations below:
Microsoft Great Plains as ERP and Microsoft CRM as Client Relation
Management system is very robust combination and could serve midsize to
large corporation as Business System. Being VP IT or IT Director you
need to foresee the positions to have in your IT department to do
internal MS Great Plains and MS CRM support.
Let us give you the directions, based on our research and consulting
practice.
Microsoft SQL Server Specialist – we specially do not name this position
as MS SQL DBA, because both Great Plains and MS CRM are not very complex
from the database administration side, they do not use indexes
optimization, referential integrity, probably do not require complex
transaction log backup/recovery scenarios. On the other hand this
position requires Great Plains and Microsoft CRM tables structure
analysis and some primary Great Plains data fixing skills via SQL
queries, described in MBS Customer source techknowledge database. The
best candidate should have some accounting background - to be able to
address ongoing issues to MBS technical support.
Network Administrator with good Microsoft Exchange and Active Directory
skills. Microsoft CRM uses all the newest Microsoft technologies, and
Exchange is a workhorse here. In order to install and upgrade MS CRM
this guy needs to understand the under-laying Microsoft technology. In
the best case - she/he should know Exchange security structure and
probably program Exchange handlers, due to the fact that CRM/Exchange
connector is not a perfect tool yet.
C# or VB.Net programmer
with excellent SQL Skills– if you are midsize or large company - you
should have this position - you will need web publishing and MS CRM
customization and its support. Currently Microsoft CRM SDK has C#
examples - so C# programmer would be the best fit, it may have more VB
code in the future, so the C# - VB balance maybe restored.
Crystal Reports Designer/Programmer - Crystal Reports is the best tool
available on the market to address both Great Plains and MS CRM
reporting needs. This position maybe merged with one of the above.
These people should be
probably cross-trained in both Great Plains, Microsoft CRM, Crystal
Reports, SQL and C# programming, so you do not depend on the unique
skills of one person. In our opinion, which is based on our long term
consulting practice - these skills will allow you to keep the cost of IT
support reasonably low and avoid paying high consulting price to your
Microsoft Business Solutions Partner.
Happy hiring and training! But in any case you need to select Microsoft
Business Solutions Partner/Var/Reseller to be your official
representative. This is how MBS has its channel working - it assures
that Microsoft Business Solutions products are properly implemented. If
you want us to be your Microsoft Business Solutions Partner - give us a
call 1-866-528-0577! help@albaspectrum.com
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ALBA Partners:
GP Business Portal
Great Plains Accounting
for DOS & Windows
Microsoft CRM
SAP Business One
ALBA Products:
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Posting Server
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RMS-GP Integration
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SOP Connector
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More...
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