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Microsoft Business Solutions Dynamics GP, NAV, AX, CRM, SL are new names
for former Great Plains, Navision, Axapta, MS CRM, Solomon. In
realization of “Project Green” Microsoft will be unifying customization
tools and technologies (moving away from proprietary technologies to XML
web services and Visual Studio). Microsoft, as well as all the high
tech world is moving forward and one of the directions is remote
support, when network administrator supports remote offices from one
center. Similar conception could be applicable to ERP worldwide
support. ERP support has certain nuances and in this small article
we’ll discuss ERP remote support on the example of Microsoft Dynamics
GP.
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ERP Remote Support Challenge. In the case of ERP support –
customer is often expecting extensive onsite evaluation and user
training. Well, it is a challenge for remote support people and
they should be very skillful in deploying web sessions, VOIP/skype,
etc. But the most important – these remote support technicians
should be experienced consultants, who knows how to deal with
different type of clients. This means that remote support centers
should be preferably located in the country where the same systems
are implemented for local clients. In the case of Microsoft
Dynamics GP these are: Philippines, Latin America, Brazil.
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From Microsoft Dexterity to XML Web Services. This move will
facilitate remote support over the internet. GP Dexterity is rather
so-called fat-client interface customization tool, when web
services, which will have connectors to GP objects via eConnect or
Integration Object SDK. Web services could be easily supported by
Visual Studio C#/VB programmers over the internet.
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Cross-platform integrations. XML web services and eConnect
are excellently positioned to provide integration with non-Microsoft
ERP: Oracle, PeopleSoft , IBM Lotus Notes/Domino. In addition to
eConnect Microsoft has door open for direct MS SQL Server scripts
and stored procedures integration (except for Microsoft Dynamics
CRM, where MS CRM SDK doesn’t support direct SQL access to MS
Dynamics CRM databases).
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Cost Reduction. If you are looking into local Microsoft
Dynamics GP consulting hourly rates in US business metros, such as
New York, Chicago, LA, San Francisco - $170 per hour is a norm.
Remote support has natural cost reduction factor: consultants could
serve several clients per day, because they do not have to waste
time while traveling onsite
We are serving USA
Nationwide: CA, IL, NY, FL, AZ, CO, TX, WI, WA, MI, MA, MO, LA, NM, MN,
Europe: Germany, France, Belgium, Poland, Russia, Middle East (Egypt,
Saudi Arabia, OAE, Bahrain), Asia: China, Australia, New Zealand,
Oceania, South & Central America: Mexico, Peru, Brazil, Venezuela,
Columbia, Ecuador, Chili, Paraguay, Uruguay, Argentina, Dominican
Republic, Puerto Rico
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ALBA Partners:
GP Business Portal
Great Plains Accounting
for DOS & Windows
Microsoft CRM
SAP Business One
ALBA Products:
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Posting Server
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RMS-GP Integration
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SOP Connector
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More...
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