Microsoft CRM Integration with Lotus Notes
Domino: messaging connector – future directions
Alba Spectrum Technologies
IBM Lotus Notes Domino
and Microsoft CRM (Client Relation Management) from now on can work in tandem.
Microsoft CRM Lotus Notes Domino connector from Alba Spectrum Technologies
provides seamless messaging in MS CRM through Domino. Our customers suggest
future direction for the connector. Considering our consulting practice
experience in MS CRM and Lotus Notes customization, upgrade, integration – in
this small article we’ll reveal our half year development plans
- Messaging Servers.
Former idea was to have MS CRM SDK side standard and develop plug ins for all
the other email server: CommuniGate Pro, Sendmail, PostFix, Exim, Oracle
Collaboration Suite, GroupWise. Probing the market in earlier 2005 we
realized that Lotus Domino is 90% of the requests and Novell GroupWise has the
rest of the market responses, however in the case of GroupWise customers,
realizing the connector development phase decided to switch to Microsoft
Exchange. So at this moment we decided to stick to IBM Lotus Notes Domino and
support other email platforms, if customer is willing to pay for the plug-ins
development (abut $4k)
- MS CRM and Lotus
events two-ways synchronization. This
is out of question and will be done. Lotus Notes serves large corporations,
investing into Lotus user licenses and the synchronization is the must
- INI file.
Where you can select if you would like to store in Lotus outgoing email, sent
from MS CRM
- Support Contracts.
We do understand that our connector will work in the MS CRM environment with
30+ users, which means that it will be midsize or large corporate business.
If MS CRM is business critical and Lotus investments should be protected – we
recommend our customers Lotus Notes Domino support contract.
- Annual Maintenance
Program. If you purchase
Microsoft Great Plains, Oracle eBusiness Suite, PeopleSoft, or other ERP
application – you will have to pay one or another type of annual fee to get
new version and regular support from the software vendor. We’ll try to be
more liberal to our clients, but considering large demand – we’ll have to
implement the plan to improve the service to existing clients
Please give us a call if
you have additional questions
Andrew is Great Plains
Alba Spectrum Technologies (
http://www.albaspectrum.com ) – Microsoft Great Plains, Navision, Microsoft
CRM Partner, serving clients in California, Minnesota,
Illinois, Washington, Florida, Arizona, New York, New Jersey, Virginia, Georgia,
Louisiana, Texas, Canada, UK, Australia, Brazil, Germany, Russia. Alba
Spectrum serves corporate clients in Aerospace & Defense, Oil & Gas, Chemicals,
Manufacturing, Transportation & Logistics, Pharmaceutical, Food Processing,
Placement, Healthcare & Medicine, Beverages, Agriculture, Non-profit,
Distribution & Supply Chain Management, Financial Services, Furniture, Textile,
Apparels, Conglomerates, Wholesale & Retail.