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Shared Services and Outsourcing Network/IQPC Launch the Shared Services Benchmarking Event of the Year,The 9th Annual Shared Services Summit West 2005
Shared Services IQ and IQPC launch the only leading shared services event in the US, the 9th Annual Shared Services Summit West which will take place September 26-30 2005, at the Venetian Resort Hotel Casino in Las Vegas.
Attend the event and benchmark yourself against the true ‘Best in Class’ leaders: hear Case Study presentations from Fortune 500 Companies such as The Coca-Cola Company, Intel Corporation, Procter & Gamble plus many more. Hear the winners of the 2005 Shared Services Excellence Awards detail their winning solutions. This is your opportunity to find out why these Shared Services organizations were chosen to receive the awards and what differentiates them for all the others. Have your questions answered and benchmark with the best.
The Shared Services Excellence Awards, announced at our Annual Shared Services Week (www.sharedservicesweek.com) honors the best in running shared services organizations. The award categories include: New Shared Services, Matured Shared Services, Most Advanced Automation and the Shared Services Leader of the Year. The winners for 2005 were: Carlson Human Resources Shared Services; Bellsouth Affiliate Services Corporation; Northrop Grumman Integrated System Financial Service Center; Ruth Bramson Chief Human Resources Officer, Commonwealth of Massachusetts.
“The honor of being recognized as the 2005 Shared Services Leader of the Year was tremendously exciting, but it was in large measure the result of the efforts and dedication of professionals of the Human Resources Division and the Secretariats’ HR directors and their staff” said Ruth Bramson, Chief Human Resources Officer, Commonwealth of Massachusetts, “Their willingness to embrace a vision for change and challenge the status quo are the catalyst for the tremendous success of the Shared Services model.”
Bramson also added, “Because of this important award, the work we are doing in Shared Services received tremendous visibility in the Commonwealth and our efforts to continue to expand the model and receive the funding support from the Legislature were made a lot easier and more successful. But this is a work in progress and we are continually improving as we take on each new challenge. The Shared Services Network provides us with a tremendous resource of colleagues and companies who are dealing with the same counter-cultural reform efforts as we are. We test our ideas and share best practices. Our participation has proved to be a great investment.”
“The BellSouth Affiliate Services Corporation (BASC) was honored to win the coveted 2005 Best Mature Shared Services Award” said Ed Martinez, Executive Director, Bellsouth Affiliate Services Corporation, “The industry recognition provides an objective external and independent view of BASC’s success and contribution to BellSouth. As the partnership between BASC and the BellSouth business units continue to evolve, the value and quality derived from the Shared Services and Outsourcing Network, and its associated publications, communications vehicles and conferences, continues to expand. The BASC organization has been an active participant with IQPC in sharing and securing knowledge in the Shared Services and Outsourcing areas, and plans to continue to do so in the future.”
The conference program will cover topics such as effectively managing shared service delivery and also how to define meaningful performance metrics for shared services centers. Hear Commonwealth of Massachusetts deliver a session that will provide a practical and useful approach to identifying what defines satisfaction for different constituencies, and how to measure and improve it. BellSouth Service Center will share actual results achieved in its first several years of operation, in addition to discussing some of the approaches that they have taken in designing and using balanced performance metrics to develop a common high performance culture.
This year’s summit will feature 3 exercise driven workshops that are dedicated to benchmarking, whether you are a new or mature shared service you will find a workshop that is tailored for you. Each attendee company of these benchmarking sessions will be asked to complete a pre-workshop survey, thus allowing the workshop facilitators to direct discussions in much more detail to allow for a true benchmarking experience. Workshop numbers will be limited to 25 companies in each to ensure that each participating company is given the opportunity to discuss their particular operational process in detail.
Benchmarking Workhshops:
• Benchmarking Your New Shared Services Organization
• Benchmarking Your Mature Shared Services Organization
• Best Practices, Benchmarking Tools and Approaches for Shared Services
Shared Services Week is the annual flagship event for The Shared Services and Outsourcing Network, Shared Services Week 2006 taking place in March 27-31, 2006 at the Orlando Disney Yacht & Beach Club will give you an unprecedented opportunity to gain cutting edge knowledge and best practice in this dynamic field.
The Shared Services and Outsourcing Network was established in the late nineties to better focus IQPC’s shared services expertise and serve the changing needs of corporate practitioners. SSON has the leading edge in international shared services expertise. Our research staff work from international offices (US, UK, Germany, Singapore, Australia, Canada, South Africa) to research current trends and developments in shared services; we bring this information to our members via our monthly publication, regular e-news bulletins, organized site visits, benchmarking roundtables, and conferences. The SSON publishes a "Most Admired Shared Services Organizations" list every year, and organizes the prestigious annual Shared Services Excellence Awards.
For more information on The 9th Annual Shared Services Summit West go to www.sharedservicessummit.com
Shared Services & Outsourcing Network www.sharedservicesnetwork.com is a division of the International Quality & Productivity Center (IQPC). IQPC, and its parent organization, Penton Learning Systems (founded in 1973), have trained over 2 million executives at more than 50,000 conferences and seminars.
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